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The Impact of Shifting Talent Pools on a Changing Labor Market

On the latest episode of Kantata’s Professional Services Pursuit Podcast, our hosts Brent Trimble and Banoo Behboodi discuss how the professional services talent pool is shifting, both in terms of what employees expect from the organizations they work for and the values they want to see when applying to work at a new company. This episode highlights recent research by McKinsey & Company, which reveals more and more individuals are leaning towards contract work or running their own business as opposed to taking a more traditional career path. This blog is a snapshot of some of the key themes of the episode, focusing on the three main drivers behind the shifting labor market. You can listen to the entire 30-minute episode or read the transcript here.
Why is the Talent Pool Shifting?
In reference to what McKinsey calls the “The Great Attrition,” co-host Brent Trimble lays out a few reasons behind the current state of the labor market and why businesses are experiencing such a high degree of change. One reason is that individuals in the workforce are reshuffling — they’re not only leaving their current position, they’re leaving their current industry entirely and starting a brand new career path. The second reason behind the shifting labor pool is the gravitational pull of temporary, contract, or consultant-like work, which is pulling people away from full-time employee roles
- More Flexibility
When it comes to how employees think about flexibility, co-host Banoo Behboodi says, “ultimately they’re doing what they’re doing because they’re looking for either more flexibility, more meaningful work, compensation or a healthier work-life balance…we seem to have stepped into a completely revolutionized way of looking at what workplace flexibility means.” Working remotely has become the norm, with talent spread across locations, time zones, and even countries. Employees want flexible schedules and options outside of the traditional expectations of commuting to an office and reporting Monday through Friday, nine to five. - Healthy Work-Life Balance
Core to the change in the labor market is a fundamental shift in how people approach a healthy work-life balance. People want to be able to both work and take care of responsibilities at home without the fear of burn out. Brent refers to this evolution as people “reassessing the demands of life…re-evaluating and maybe looking at all this time that traditionally they would have spent either commuting or on business travel and now saying, let’s fill this with something else.” Being able to work not just remotely, but work for yourself or on a contract-basis gives individuals some time back that they did not have before. They are looking for jobs that allow them to have a healthy and balanced life outside of the “office.” - Opportunities for Career Advancement
In today’s market, individuals expect the opportunity to learn, evolve, and advance within an organization. Banoo points out that “one of the top motivators is career development and advancement and what companies are doing for them from that perspective…There should be paths for individuals that are comfortable being individual contributors to also make career advancements.” In McKinsey’s research, 41% of individuals being surveyed chose to leave their job due to lack of career advancement opportunities. You have to be willing and eager to invest in your employees if you would like to attract and retain top talent.
How to Adapt to the Changing Labor Market?
Nearly all industries are feeling the impact of the shifting labor market. While the task of adapting to new expectations and shifting values may seem daunting, Brent provides three suggestions for where to start.
- Sharpen your traditional employee value proposition and provide career development options.
- Build a non-traditional value proposition — flexibility, personal relationships between employees, positive and engaging culture, and different forms of career progression — and make it more personal.
- Broaden your talent sourcing approach, looking at people with non-traditional backgrounds.
Want to Learn More?
If you’re interested in learning more, you can listen to the entire 30-minute episode or read the transcript at this link. Subscribe to the The Professional Services Pursuit Podcast for expert advice, trends, and best practices surrounding professional services.
- More Flexibility
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5 Elements Every Project Proposal Should Include

If you’re working on writing a project proposal for a potential client or customer, you may be wondering what—exactly—your project proposal should include. While your actual project proposal will depend on the type of project, there are several key sections that every project proposal should include.
Don't let these common project management failures stop you.LEARN MOREIf you’re submitting a project proposal from an RFP (request for proposal), the request will typically specify the information, format, and submission requirements you need to follow. It’s important to review these requirements carefully. Failing to meet mandatory criteria may lead to your proposal being rejected.
For proposals that aren’t tied to a specific RFP format, the following five-element framework covers the essentials of presenting a project opportunity, from defining the client’s needs and expected outcomes to outlining the scope, execution plan, and next steps. Because unlike an RFP response, which follows requirements established by the prospective client, an unsolicited project proposal provides greater flexibility to structure your recommendations around the client’s challenges, objectives, and expected outcomes.
Depending on the project’s complexity and client requirements, additional sections such as an executive summary, relevant team credentials, or commercial terms may also be needed. While a proposal outlines the proposed approach, more detailed delivery requirements and contractual obligations can be documented in a statement of work (SOW) or contract, as appropriate.
1. Project Background
The project background is a persuasive element of your proposal. It reinforces the need for the project while introducing how you’ll be able to help attain the client’s goals. This section should explain the challenges or opportunities driving the project, the potential consequences of leaving them unaddressed, and the outcomes the proposed project aims to deliver.
A useful way to structure the project background is to connect three elements: the current problem, the cost of inaction, and the proposed outcome.
For example, an IT consulting firm proposing a systems integration project might highlight how disconnected business applications lead to duplicate data entry and time-consuming manual processes. Without integration, these inefficiencies may continue to affect productivity and data consistency. The proposed project would aim to streamline data flows between systems, reduce manual work, and improve access to reliable business information.
2. Project Objectives
The objectives in a project proposal communicate the desired outcomes of the project, whether these outcomes are deliverables or results. This part of your project proposal serves not only as an acknowledgment that you fully understand the goals of the project, but also acts as a guide for your own project planning. Consider these objectives the targets that every stage of your project should be aiming toward achieving.
To make project objectives more actionable, connect each objective to a specific deliverable and a measurable success criterion. This helps align client expectations with the work required to achieve the desired outcomes, while providing a basis for evaluating project success.
For example, an IT consulting firm proposing a systems implementation project might define its objectives as follows:
Project Objective Deliverable Success Measure Improve access to customer information Centralized customer relationship management (CRM) system Authorized users can access customer records through the new system Reduce manual data entry Integration between the CRM and existing business applications Customer records synchronize successfully between the agreed systems Improve employee adoption User training and onboarding materials At least 90% of designated users complete training before launch These examples are illustrative. The specific deliverables and success criteria should be agreed upon with the client based on the project’s requirements.
3. Project Scope
The project scope includes details of what the project will entail. This is where you want to be especially specific, as this sets the direction for the project expectations that will be agreed upon when you write and sign the contract. The scope is usually one of the longer parts of a project proposal. It lets the client know what to expect as well as helps to establish you or your company as the right choice to complete the project.
In the project scope, you should include:
- Key deliverables and what each entails: Clearly define the outputs the client will receive. For example, an IT consulting project might include configuring a CRM system, migrating customer records, and providing user training.
- Points of measurement or review: Identify when deliverables will be evaluated or approved. For example, the client may review and approve the CRM configuration before data migration begins.
- Known risks and how they will be handled: Identify potential challenges and outline mitigation plans. For example, incomplete or inconsistent customer records may require data validation before migration.
- Project exclusions, if any need to be defined: Specify what is not included in the agreed scope. For example, the CRM implementation may exclude integrations with third-party applications unless explicitly listed as deliverables.
- Assumptions: Document the conditions the project plan depends on. For example, the client is expected to provide access to existing systems and required data before implementation begins.
- Constraints: Define limitations that may affect delivery. For example, the implementation may need to be completed within an approved budget or scheduled around the client’s operational commitments.
Clearly defined exclusions are particularly important for managing scope creep. When additional work falls outside the agreed scope, documented exclusions help teams identify changes early, assess their impact on timelines and budgets, and determine whether a formal change request is required.
4. Plan, Timeline, & Budget
This is the part of the project proposal where you lay out exactly how the project described in the project scope will be completed. Take the time to do this section right, as it will define the proposed timeline and budget requirements for the project. It’s important to go into this section knowing what resources you have available, what their availability looks like, and their costs, as well as a projection for any materials required to complete the project.
A more accurate project budget starts with understanding the resources required to complete the work. Begin by identifying the roles and skills needed for each project phase, estimating the hours required, and checking resource availability against existing project commitments. Multiplying the estimated hours for each role by its hourly cost rate provides a starting point for calculating labor costs. Applying the appropriate bill rates helps determine the proposed fees and evaluate the project’s expected profit margin.
Resource availability and skills are equally important when developing these estimates. Assigning work to employees who lack the required expertise may increase delivery time and costs, while relying on already over-allocated team members can create scheduling conflicts. Factoring in capacity and skills during the proposal stage helps professional services firms develop more realistic budgets and delivery timelines.
Example: Estimating the Budget for an IT Consulting Project
Consider an IT consulting firm preparing a proposal for a CRM implementation project. Before finalizing the budget, the firm estimates the hours required from each role and applies the corresponding internal cost rates.
The following example illustrates how these estimates can be calculated:
Project Role Estimated Hours Hourly Cost Rate Estimated Labor Cost Project Manager 40 $75 $3,000 CRM Consultant 100 $90 $9,000 Integration Specialist 60 $100 $6,000 QA Specialist 30 $60 $1,800 Total 230 $19,800 If the firm proposes a fixed project fee of $30,000, the estimated labor-based profit would be $10,200, representing a 34% labor-based margin.
These figures are illustrative and exclude other project costs, such as software licenses, subcontractors, and overhead. A complete project profitability estimate should account for all relevant delivery costs.
Comparing the estimated hours with actual resource availability also helps determine whether the proposed project can be delivered within the agreed timeline without overallocating team members.
Make sure to account for client reviews, revisions, and potential project risks when developing the proposed timeline and budget. Clearly defining review stages, expected feedback timelines, and approval responsibilities helps establish realistic delivery schedules and reduces the likelihood of unexpected delays.
Contingency planning should also reflect the assumptions and risks identified in the project scope. For example, a systems implementation project involving complex data migration or dependencies on third-party vendors may require additional time or budget allowances to address potential complications. The appropriate contingency should be based on the likelihood and potential impact of these risks rather than applying a fixed percentage to every project.
5. Next Steps
If the client decides to move forward with the project, what should the next steps be? This may include a final consultation call or meeting, drafting and approving a contract, having an onboarding call, setting a start date, and more. Make it easy for the client to move from saying “Yes, let’s do this” to initiating the project.
The next steps also mark the transition from sales to project delivery. Once the proposal is accepted, key details such as the agreed scope, deliverables, budget, timeline, and resource requirements need to be carried forward into the statement of work (SOW), contract, and project plan, as applicable.
A clear handoff typically follows four stages: proposal acceptance → SOW or contract finalization → project setup → kickoff. During this process, keeping client commitments and project information consistent across sales and delivery teams helps reduce miscommunication and unnecessary rework. For professional services firms, connecting customer relationship management (CRM) and project management systems can also reduce duplicate data entry and help delivery teams access relevant information captured during the sales process.
What Do You Use For Resource Management?
Accurate resource data helps professional services firms develop more reliable project estimates by providing visibility into team availability, required skills, and associated costs. By understanding which resources are available and how much their time will cost, firms can create more realistic project budgets, identify potential scheduling conflicts, and evaluate expected profitability before committing to a proposal.
Kantata’s resource management tools eliminate guesswork for more accurate, profitable project estimates.
Frequently Asked Questions
How detailed should the scope of a project proposal be?
A project proposal should clearly define the expected deliverables, key milestones, assumptions, constraints, and any exclusions. Providing enough detail helps establish client expectations, identify potential risks, and reduce misunderstandings about the work included in the proposed engagement.
How do you estimate the budget for a consulting project proposal?
Start by identifying the roles and skills required, estimating the hours needed for each project phase, and checking resource availability. Applying role-based cost rates helps calculate estimated labor costs, while accounting for additional expenses, contingencies, and the proposed project fee helps assess expected profitability.
What is the difference between a project proposal and a statement of work (SOW)?
A project proposal presents the proposed solution, objectives, scope, timeline, and estimated budget to help a client evaluate an engagement. A statement of work (SOW) typically provides more detailed delivery requirements, including responsibilities, deliverables, milestones, and acceptance criteria. An SOW may form part of the contractual agreement.
How can resource planning improve the accuracy of project proposals?
Resource planning helps firms assess whether the required skills and team capacity are available within the proposed project timeline. By considering resource availability, estimated effort, and associated costs before committing to a project, firms can develop more realistic budgets, identify staffing constraints, and better evaluate expected project profitability.
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Kantata brings natural-language reporting into services software

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Kantata Launches Expertise Insights

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Kantata Touts GenBI Solution for Professional Services Firms

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Exclusive: Kantata’s Expertise Insights answers services firms’ business questions in plain English

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Kantata Introduces Expertise Insights: The Real-Time Intelligence Engine Driving Professional Services

Next-generation generative BI solution puts natural-language analytics in hands of services firms, empowering them to quickly move from business questions to answers and action
IRVINE, CA – October 20, 2026 – Professional services organizations have the data they need to run a better business. But most of them can’t access it without a BI analyst, a services engagement, or a week of waiting. Kantata, a leading provider of Professional Services Automation (PSA) solutions, today unveiled Expertise Insights, which promises to change this. Built specifically for professional services, Expertise Insights combines contextualized business data with natural-language interaction and generative AI, giving services teams a simple way to ask questions, uncover insights, and act on what their data is telling them in real time. The news was announced during Technology & Services World in Las Vegas.
“In professional services, the value of an insight depends on how quickly you can act on it. And all too often, by the time a report arrives, the moment has passed,” said Sarah Edwards, Chief Product Strategy Officer, Kantata. “Expertise Insights removes this constraint, allowing services leaders to move from a business question to a fully built, interactive dashboard that gives them the answers they need to move forward in an informed way with the speed their business demands.”
Andy Newbill, Senior Manager, Professional Services Automation at Lumanity, agrees.
“Professional services firms need to make decisions quickly, but critical business insights are often locked behind complex reporting processes and limited access to analytics expertise,” he said. “The ability to ask questions in natural language and get meaningful, actionable answers changes how firms can use their data to manage performance, optimize resources, and drive growth. Expertise Insights makes that intelligence more accessible, helping teams spend less time finding answers and more time acting on them.”
Built for Professional Services, Not Bolted On
Generic BI tools can surface data and generic AI can generate answers. But neither inherently understands how a professional services business operates, or what terms, metrics, and relationships matter to a particular firm.
Built on Amazon Quick and delivered as part of Kantata’s Expertise Engine™, Expertise Insights is trained on professional services data that is contextualized for each business. Through a semantic layer that maps technical data fields to the language people actually use, including firm-specific terminology and concepts such as “chargeable utilization” versus “billable utilization,” the solution provides AI the understanding it needs to make data actionable.
With Expertise Insights, users can ask questions in plain English and instantly receive an interactive chart, calculation, or executive summary without writing SQL, navigating complex menus, or waiting for an analyst. And beyond these charts and slides, they can get a completed board deck in minutes. That means a leader can move from asking “where are we seeing margin pressure?” to understanding the projects, resources, or financial drivers behind it and use that insight to determine what action to take.
“Expertise Insights has made creating reports and dashboards so much easier, saving me a tremendous amount of time,” Newbill added. “What really stands out is being able to describe what I need in natural language and have the system help me build it. I recently created a complex report in an hour using calculated fields that would have taken hours. That’s a real shift in how quickly I can get from a question to the insight I need.”
From Dashboards to Answers
Expertise Insights includes four out-of-the-box dashboards covering the core dimensions of professional services performance:
- Finance: margin, revenue/revenue per head, and cost leakage trends
- Delivery: project health across overall status, schedule, scope, budget, and client health
- Time: utilization and timesheet compliance
- Resourcing: available skills, capacity, and demand
Using Ask Insights capabilities within the solution, users can go beyond these predefined dashboards to generate new analysis on demand. And they can surface signals they may not have known to look for and determine what needs attention.
Personalization is built in, too. Bookmarks and Pinboards functionality lets users save filtered views and one-off analyses without creating duplicate versions of master dashboards, addressing the dashboard sprawl that has long made traditional BI hard to manage.
Connecting the Dots
As enterprise AI evolves from passive reporting to autonomous execution, industry analysts confirm that context is the primary barrier to adoption. In the 2026 Gartner® “Agentic Analytics Fails Without Context and Decision Intelligence,”* research, analysts note: “As decision complexity increases, traditional BI plateaus because dashboards alone are insufficient. Decision intelligence reframes analytics around decisions, while agentic analytics leverages rich context through semantic layers and multiagent systems to enable better decisions.”
Expertise Insights directly delivers on this paradigm shift.
Instead of looking separately at utilization, project performance, and financial results, Expertise Insights can link capacity, margin, delivery risk, and financial performance to reveal relationships that might otherwise require multiple reports, or a highly experienced operator who knows where to look.
“The promise of AI in professional services isn’t about generating more reports or putting a chatbot on top of existing data,” said Vikas Nehru, Chief Technology Officer, Kantata. “It’s about making the organization’s collective expertise available at the moment a decision needs to be made. That requires clean data, context, and AI that understands how the business works. Expertise Insights brings those pieces together so leaders can understand what’s happening, why it’s happening, and what to do next.”
Availability
Expertise Insights is available and in use by customers today. Click here to learn more about the solution and how it can help you bring the right information, in the right context, to the people making decisions.
About Kantata
Kantata is a leading provider of Professional Services Automation (PSA) solutions that help professional services organizations and agencies ensure consistent excellence and profitability across projects. More than 1,500 organizations worldwide rely on Kantata to instantly assemble the ideal team, easily amplify institutional knowledge, and confidently forecast outcomes. Recognized as a Leader on G2’s PSA Software Grid® and Resource Management Software Grid®, and consistently ranked among the top project management software products in G2’s annual Best Software Awards, Kantata supports the full services lifecycle — from scoping and staffing to delivery and forecasting. For more information, visit www.kantata.com.
Media Contact:
Kantata@pancomm.com*Gartner, Agentic Analytics Fails Without Context and Decision Intelligence, 15 May 2026. GARTNER is a trademark of Gartner, Inc. and/or its affiliates.
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Basware Moves Kantata AI Into Service Delivery





